C&D Trojan (Shanghai) Energy Technologies Co., Ltd.

C&D Trojan is dedicated to becustomers’ long-term partner and build its customer service system as areassuring turn-key project, satisfying the requirements anddemands throughout the whole battery life from pre-sales service toinstallation and system tuning, operation and maintenance to after-salesservice as well as battery recycling and anti-counterfeiting check.

Pre-sales Support

Site Investigation
Review and Reply for Bid Documents
Battery Sizing
Battery Sizing
Floor plans and system drawings
System size and design
Customer Seminar
Product Supply
Product Supply

Installation & Tuning

C&D Trojan was equipped with 2 sets of 250kW Bitrorde Test Instruments in 2013 and 2018 to better serve the global Data Center customer，which could simulate the real circumstances of UPS in Data Center.

Standard Factory Inspection
System Tuning
Discharge test of Grouped Batteries
Discharge Test with Dummy Load at Field
Standard Packing
Bitrode test of Grouped Batteries
Installation Instructions (rack / battery / system protection)

Operation & Maintenance

Regular Inspection

Environment and temperature of battery room
Battery appearance
Floating charge
Charger / rectifier
Open circuit
Resistance / conductivity / impedance test
Battery rack / cabinet
Grounding
Capacity Test
Cable connection
Refreshing charge

Battery Replacement

After-sales Service

7 * 24-hour Hotline
Trouble Shooting
Fault analysis and Report
Warranty Service
Emergency Management
Technology Training

Recycling

There is large amount of toxic and hazardous substances in the wasted lead-acid battery, and it will be harmful and cause great damage to environment and human health. According to national laws, all wasted lead-acid battery must be recycled . Here C&D Trojan could provide convenient battery recycling system nationwide and supply right recycling service for customers.

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Anti-counterfeiting Check

Fake products have various kinds of hidden troubles such as leaking, fire and so on. To defend the legitimate rights and interests of C&D Trojan users, we have always been cooperating with market regulators, public security and other relevant departments to fight against counterfeit infringing products in accordance with laws and regulations.

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Customer Service